Known problems:

• The server could be busy at the moment.
• The link could be broken.
• Your browser may not be able to handle redirects.

The server could be busy at the moment.
When this happens, Netscape Navigator usually (and correctly) displays a message indicating the the server is busy. Internet Explorer usually displays "The Server Returned Extended Information".

• Wait for a few seconds (or sometimes a few minutes) and try again; it could take several consecutive attempts to establish a connection.
• if you are still unsuccessful, you may have to try at a later time. You may want also to drop a message to busy@promo.net indicating your local time and your geographical location. Thanks!

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The link could be broken.
If you think the link is broken (i.e. if you get an Error 404, or file not found message) please let us know by e-mailing us.

Please let us know at brokenlink@promo.net what is the file (please indicate the complete URL, the address displayed by your browser) you are trying to download and we will check the problem and fix it as soon as possible; then, we will e-mail you the correct link.

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Your browser may not be able to handle redirects
from our download script.
Our script is fully compliant with the current Internet Standards as per the RFC 2068 (Hypertext Transfer Protocol -- HTTP/1.1). Some browsers seem to be not. If you are using some releases of Internet Explorer 3.0,
there is a known bug which affects downloading.

• Try right-clicking on the file and choosing Save As or download a new, fixed, version of Internet Explorer (relases from 3.02 seem to finally following actual Internet Standards and then might work).
• You might try also Opera, a lighter, effective browser, available for download (about 1 MB) at: http://promo.net/opera/

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